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Due to COVID-19 we are no longer accepting returns, refunds, or exchanges of any items from the store at this time unless they are defective.
Some of our clothing is made from sustainable textiles and therefore, has some manufacturing defects in the material. We will list this in the description box.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Please be sure to confirm all items prior to purchasing. All items are non-refundable. Our pieces are all handmade and inspected before shipping.
If your item is returned and has already been worn or tried on, you will not receive a refund or store credit. Please note that store credit cannot be combined with other promotions. For hygienic purposes, we DO NOT honor refunds for used products.
We only replace accessories if they are defective or damaged. If you need to exchange it for the same item, send us an email with a picture of your item at AfricanFashionCollabo2000@gmail.com
For clothing items, please confirm your sizing using our sizing chart, email, or call to speak with a seamstress to discuss your measurements prior to purchasing. We only accept clothing items for exchange if the item is in the same condition as received (tags attached if included). We do not accept clothing items for exchange if there are deodorant stains or damage due to trying items on. If your item is sent to us in that state, we can offer to send it back to you as is or we can keep the item.
Depending on where you live, the time it may take for your exchanged product to reach us may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for returns that we do not receive.