FAQ
1. How can I place an order?
To place an order, simply browse our website, select the items you like, add them to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information.
2. What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal for secure and convenient payments.
3. Can I track my order?
Yes, you can track your order by logging into your account and clicking on the "Order History" section. You'll find tracking information there.
4. How long will it take to receive my order?
Delivery times may vary, but we typically ship within 3 business days. Shipping times depend on your location, but you can check estimated delivery times during checkout.
5. What is your return policy?
We offer a 7-day return policy. If you're not satisfied with your purchase, you can return it within this time frame for a refund or exchange. Please review our full return policy for details.
6. Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you can enter your address to see if we ship to your location and calculate shipping costs.
7. Are the sizes accurate?
We provide a size chart for each product to help you choose the right size. Please refer to the chart and measurements to ensure a proper fit.
8. How can I contact customer support?
You can reach our customer support team by emailing africanfashioncollabo2000@gmail.com or using the contact form on our website. We aim to respond within 1-8 hours during business days.
9. Are my personal and payment details secure?
Yes, we take data security seriously. We use encryption technology to protect your personal and payment information, ensuring it remains confidential and secure.
10. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. To stay updated on our latest deals and offers, subscribe to our newsletter and follow us on social media.
11. Can I change or cancel my order after it's placed?
Orders can usually be modified or canceled within a short time frame after placement. Contact our customer support as soon as possible for assistance.
12. Are the colors of the products accurate in the photos?
We strive for accurate product representation in photos, but slight variations may occur due to screen settings and lighting. Please refer to product descriptions for color details.